Technical Support
ATRAMS technical support team, prioritizes customer satisfaction and operational success by providing comprehensive technical support for our telematics and fleet management solutions. Our Technical Support ensures that users have access to the assistance and resources they need for optimal system performance.
Contact Our Support Team
ATRAMS offers dedicated technical support via phone, email, and live chat to address any questions or challenges users may encounter. Whether it’s troubleshooting hardware, resolving connectivity issues, or configuring software settings, our skilled support team is available to help. Reach out to us for quick and efficient problem-solving.
Support Services Provided
Our technical support services cover a range of areas, including:
- Hardware Support: Assistance with installation, setup, and troubleshooting for ATRAMS devices, including dashcams, ADAS systems, DSM, GPS modules, and sensors.
- Software Support: Guidance on software updates, system configurations, and data management across all ATRAMS platforms.
- Account Management: Help with account setup, user management, and data access to ensure smooth operation.
- Customization Support: Tailored guidance for clients requiring custom configurations and feature setups to meet unique fleet management needs.
System Updates and Maintenance
To keep our systems running efficiently and securely, ATRAMS provides regular software updates, hardware maintenance recommendations, and proactive system alerts. Our support team ensures users are notified of updates that enhance performance, security, and functionality.
Warranty and Replacement Services
ATRAMS solutions are backed by a warranty covering device repair or replacement in the event of hardware malfunction. We facilitate warranty claims, repair requests, and, where necessary, offer replacement units to ensure minimal disruption.
System Updates and Maintenance
To keep our systems running efficiently and securely, ATRAMS provides regular software updates, hardware maintenance recommendations, and proactive system alerts. Our support team ensures users are notified of updates that enhance performance, security, and functionality.
Warranty and Replacement Services
ATRAMS solutions are backed by a warranty covering device repair or replacement in the event of hardware malfunction. We facilitate warranty claims, repair requests, and, where necessary, offer replacement units to ensure minimal disruption.
Remote Assistance and On-Site Support
For more complex issues, ATRAMS offers remote assistance to directly address system challenges. Additionally, on-site support services are available by request, allowing our team to assist with installations, system checks, or hardware replacements as needed.
Training and Onboarding
We offer in-depth training for new users and teams to ensure everyone is fully versed in ATRAMS functionalities. Our onboarding services include guided setups, training sessions, and hands-on demonstrations to help users make the most of our products.
Remote Assistance and On-Site Support
For more complex issues, ATRAMS offers remote assistance to directly address system challenges. Additionally, on-site support services are available by request, allowing our team to assist with installations, system checks, or hardware replacements as needed.
Training and Onboarding
We offer in-depth training for new users and teams to ensure everyone is fully versed in ATRAMS functionalities. Our onboarding services include guided setups, training sessions, and hands-on demonstrations to help users make the most of our products.
Remote Assistance and On-Site Support
For more complex issues, ATRAMS offers remote assistance to directly address system challenges. Additionally, on-site support services are available by request, allowing our team to assist with installations, system checks, or hardware replacements as needed.
Training and Onboarding
We offer in-depth training for new users and teams to ensure everyone is fully versed in ATRAMS functionalities. Our onboarding services include guided setups, training sessions, and hands-on demonstrations to help users make the most of our products.
We’re committed to delivering superior technical support to help your business maximize efficiency and performance with ATRAMS solutions. For any assistance, please contact our support team through the Contact Us page, and a representative will be in touch promptly.
Advanced Driver Assistance System (ADAS)
The ATRAMS ADAS system enhances driver awareness with alerts on lane departures, speed, and following distance, all while recording visual data. If a fleet vehicle veers out of its lane, ADAS sends an instant alert, allowing the driver to correct their course, potentially preventing an accident.
Driver State Monitoring (DSM) System
ATRAMS DSM systems monitor driver attention and fatigue by tracking head and eye movements. A DSM alert for distracted driving ensures the driver remains focused, while telematics data provides the fleet manager with a complete view of each driver’s safety performance.
Trailer & Container Monitoring
ATRAMS trailer and container monitoring solutions brings you closer to your assets, providing you the necessary data and information to drive your operations and generate the needed revenue that you are looking for. ATRAMS trailer and container monitoring technology solutions and products and applications provide cost-effective, near-real-time monitoring of valuable fixed and mobile assets.
Remote Fuel Monitoring
ATRAMS real-time remote fuel-level monitoring solution is an option for companies who want to optimize fuel usage, save money, understand driver behaviour and corresponding fuel consumption, at the same time have a need to know exactly when and where fuel losses are occurring.
Maintenance Schedule & Reports
Whether you own a fleet for logistics, delivery, transportation, agricultural machinery or a personal use vehicle, the state of your assets are an exponential part of your daily operations. Keeping your organization running and profitable means having control over your fleet and planning ahead for maintenance before any down time.
